01Private clients
This information concerns an individual acting mainly outside their business or profession. An enquiry alone creates no purchase. The written pre-contract information confirms the service, price, execution, complaint route and any relevant withdrawal conditions before a consumer agrees to buy.
02Distance service withdrawal
For an eligible consumer distance service contract, the withdrawal period is normally 14 days from concluding the contract. No reason is required. Notify progveb OÜ by a clear statement to progvebou@hotmail.com or Pepleri tn 34, 51003 Tartu, Estonia before the deadline. The notice helper prepares text; you must send it by email or post. You can also write your own unambiguous notice.
03Starting work early
If a consumer expressly requests service performance during the withdrawal period, we record the request and the required information separately. A lawful proportionate charge may apply to work supplied before withdrawal. Loss of the service withdrawal right after full performance requires the relevant prior consent and acknowledgement; it is not assumed from browsing or sending an enquiry. Digital content can have different conditions, which must be explained before agreement.
04Refunds and remedies
Where withdrawal is valid, reimbursement is made within the applicable statutory period, normally 14 days after the notice, subject to any lawful charge for requested performance. Use of this website does not waive rights relating to non-conforming services or digital products. Contact us with the reference, problem and requested solution; applicable remedies depend on the contract and law.
05Complaints and independent help
Send a complaint with your contact details, contract reference, issue and preferred resolution to progvebou@hotmail.com. Consumer complaints are answered in writing within 15 days as required by Estonian rules. If unresolved, eligible Estonian disputes can be referred to the Consumer Disputes Committee. For cross-border EU disputes, contact the European Consumer Centre in your country of residence. Court remedies remain available.
Prepare withdrawal notice
For an eligible consumer distance contract, prepare a clear notice and send it to the company by email or post.