01Enquiries and agreement
A website enquiry is non-binding. Before work begins, we provide a written offer describing the contracting parties, scope, deliverables, complete price, third-party costs, timetable, approval process and payment terms. The offer and its acceptance process establish the project agreement. Material changes require written agreement.
02Package prices and extra costs
Prices are in EUR for the defined package and include applicable taxes. Hosting, domains, subscriptions, software licences, paid assets, travel and additional scope are excluded unless the written offer includes them. Any unavoidable additional charges are disclosed before agreement. The offer confirms the complete payable amount.
03Timing and client inputs
Planning windows on service pages are references, not automatic deadlines. The project schedule depends on confirmed scope, access, content and approvals. The client supplies lawful materials, accurate instructions and authorised access. Delays or missing inputs are discussed before revising the timetable. Do not share passwords through the public enquiry form.
04Access, changes and data
Changes to live systems and security testing require authorisation and an agreed boundary. Backup, rollback and responsibilities are defined where relevant. Where we process personal data on behalf of a client, the parties agree a suitable data-processing arrangement before access. Account ownership and permissions must be clear.
05Review and handover
The written scope defines acceptance criteria and included revision rounds. Handover includes the files, notes and access agreed in the offer. Specific rights to custom work are transferred or licensed as agreed, after the required payment. Existing tools, open-source software and third-party assets retain their own licence conditions. Optional maintenance is a separate service.
06Payment and cancellation
Payment method, milestones and due dates are stated in the written offer and invoice. Work outside the scope is not automatically charged. B2B termination arrangements are agreed in the project contract. Eligible consumer withdrawal and statutory remedies are explained separately and are not removed by these terms.
07Responsibility and disputes
We do not promise search rankings, revenue, complete security, continuous availability or compatibility with unspecified future changes. Responsibilities and any lawful limits are set out in the project agreement. Nothing excludes liability or consumer rights that cannot lawfully be excluded. Estonian law is the starting point without depriving consumers of mandatory protections applicable to them. Contact us first to resolve a concern.